Privacy Policy — CyConnect
Last updated: 15/11/2025
CyConnect (“we”, “us”, “our”) operates the CyConnect mobile application and the website www.cyconnect.app(together, the “Service”).
We are committed to protecting your personal data and your privacy. This Privacy Policy explains how we collect, use, store, and protect your information when you use our Service.
By accessing or using CyConnect, you agree to the collection and use of information in accordance with this Policy.
1. Data Controller
CyConnect is the data controller responsible for your personal data.
If you have questions, you may contact:
2. Information We Collect
We collect information to operate our app, provide features like events, chats, and DMs, secure accounts, and improve the Service.
We collect information in the following categories:
A. Information you provide to us
Account & Profile Information
Name or display name
Email address
Username
Profile photo (optional)
Age (if provided)
City / Country
Event & Interaction Data
Events you create
Events you mark as “Going” or “Interested”
Chats you join
Messages you send or receive in private DMs or group chats
We do not sell or share your personal messages.
Support Requests
If you contact us, we may collect the information you provide (email, message content, attachments).
B. Information collected automatically
Device Information
When you visit our website or use the app, we automatically collect:
IP address
Device type & operating system
Browser type
Language
Time zone
App version
Crash reports
Usage Information
We collect analytics to understand how CyConnect is used:
Screens viewed
Buttons tapped
Session length
Referring websites
Interactions with events, chats, and presence cities
This helps us improve app performance and user experience.
Location Information
CyConnect may collect:
Approximate location (city-level) for presence cities
Optional precise location only when you tap “Locate me”
We do not track your exact ongoing location in the background.
Your precise location is never displayed to other users.
C. Cookies
Our website uses cookies and similar technologies for:
Analytics
Security
Basic functionality
You can disable cookies in your browser settings.
3. How We Use Your Data
We process data for the following purposes:
To provide and operate the Service
Account creation and login
Displaying events, chats, presence cities
Sending messages and notifications
Connecting users through DMs or groups
To maintain safety and prevent abuse
Detecting spam, fraud, and harmful behaviour
Moderating reports
Blocking abusive accounts
To improve our service
App analytics
Crash diagnostics
Feature development
To communicate with you
Support responses
Important updates
Optional newsletters or announcements
We never sell your data.
4. Legal Basis (EU/EEA Users)
If you are located in the EU/EEA, we process your data under the following legal bases:
Performance of a contract (providing the app)
Legitimate interests (safety, analytics, app improvement)
Consent (optional features such as notifications, location access)
Legal obligations (complying with law enforcement requests)
5. Data Transfers
CyConnect uses trusted third-party services such as:
Firebase (Google Cloud)
Apple & Google authentication
Analytics services
These providers may store data in the EU, the UK, Canada, or the United States.
We ensure all transfers comply with GDPR requirements.
6. How We Share Personal Data
We only share information when necessary:
With trusted third-party processors
For hosting, authentication, analytics, and messaging (e.g., Firebase).
When required by law
If we receive a legal request, subpoena, or court order.
We only share what is legally required.
For safety
To protect our users, prevent fraud, and respond to abuse reports.
We never sell personal data or share private messages with advertisers.
7. Data Retention
We retain your information only as long as necessary:
Account data is kept until you delete your account
Messages may be retained briefly for syncing and safety
Analytics data may be stored in aggregated, non-identifiable form
You may request deletion at any time.
8. Your Rights (EU/EEA & Similar Jurisdictions)
You have the right to:
Access your personal data
Correct inaccurate information
Delete your data (“Right to be forgotten”)
Restrict or object to processing
Withdraw consent
Request data portability
File a complaint with a supervisory authority
To exercise your rights, contact:
9. Security
We take data protection seriously and use:
Encryption
Secure servers
Industry-standard safeguards
Access control and authentication
No method of transmission is 100% secure, but we work continuously to protect your information.
10. Links to Third-Party Websites
CyConnect may contain links to external sites.
We are not responsible for their privacy practices.
We recommend reviewing the policies of any third-party websites you visit.
11. Children’s Privacy
CyConnect is not intended for users under 16 years old.
We do not knowingly collect information from minors.
If you believe a child has created an account, contact us and we will delete it.
12. Changes to This Policy
We may update this Privacy Policy as needed.
We will notify users of material changes via:
Email (if applicable), or
Notice inside the app or website
The “Last updated” date will always be shown at the top.
13. Contact Us
If you have questions about this Privacy Policy or would like to exercise your rights, contact us at: